Last updated: 26 October 2026
BLUE-TECK Technologies, based in Mauritius, respects your privacy. This notice explains how we handle personal information provided through our website, email, telephone, WhatsApp and technical support requests, in line with applicable Mauritius data protection law.
1. Information we collect
When you contact us or request support, we may collect your name, email address, telephone number, device or network details, descriptions of technical issues, and information you choose to include in messages or support tickets. Our hosting services may also record technical access logs, such as IP addresses.
Please do not include passwords, banking details or unnecessary sensitive information in a support request.
2. How we use your information
We use information to answer enquiries, assess and resolve technical issues, provide requested IT services, communicate about service requests, maintain appropriate business records and protect our systems. We process personal information where an applicable lawful basis exists.
4. Security and retention
We take reasonable technical and organisational measures to safeguard information. We keep it only as long as necessary for support, business records and applicable legal requirements, after which it should be deleted or anonymised as appropriate. No online system can be guaranteed completely secure.
5. Your privacy rights
Subject to applicable law, you may request access to your personal information, correction of inaccuracies, or deletion where appropriate, and exercise other applicable data protection rights. Contact us using the details below. We may need to verify your identity before acting on a request.
6. Updates to this notice
We may revise this notice when our services or data handling practices change. The latest version will be available on this page.